1. Introduction
Thank you for choosing WebInfoLight for your website design and digital marketing needs. We appreciate your trust in our services and strive to deliver exceptional results. This policy outlines our terms for cancellations and refunds to ensure transparency and mutual understanding.
2. Cancellation Policy
You may cancel your website design or digital marketing project within the first two (2) days of placing your order with WebInfoLight. If you cancel within this initial two (2) days period, you may be eligible for a refund, subject to the conditions outlined below.
The refund amount will be calculated by deducting the value of the work completed during those two (2) days from the total project fee.
After the two (2) day cancellation window has passed, no further cancellations will be accepted, and no refunds will be issued for ongoing projects.
3. Refund Policy
3.1. Eligibility for Refunds
Refunds are only applicable if you cancel your project within the first two (2) days of placing your order with WebInfoLight.
Any third-party fees or expenses incurred on your behalf (e.g., domain registration, hosting fees) are non-refundable.
3.2. Refund Calculation
Refunds will be determined by subtracting the value of the work completed during the two (2) day cancellation window from the total project fee.
3.3. Refund Process
To request a refund, you must submit a written request to info@webinfolight.com within the initial two (2) day period. Please provide detailed information regarding your request, including the reasons for cancellation.
WebInfoLight will review your refund request within [X] business days and notify you of our decision. If approved, refunds will be processed within [X] business days from the date of approval.
3.4. Payment Method
Refunds will be issued using the same payment method you used for the initial transaction.
4. Changes to Services
WebInfoLight reserves the right to modify or discontinue any service or package at any time without prior notice. If a prepaid service is discontinued, you will be eligible for a prorated refund based on the unused portion of the service.
5. Contact Information
If you have any questions or concerns about our Refund and Cancellation Policy, please feel free to contact us:
Email: info@webinfolight.com
6. Agreement
By engaging with WebInfoLight for website design and digital marketing services, you acknowledge that you have read, understood, and agree to abide by this Refund and Cancellation Policy. Please note that this policy is subject to change, and the most current version will be posted on our website. WebInfoLight reserves the right to make exceptions to this policy on a case-by-case basis for situations not covered by the above guidelines.
Last Updated: [01-02-2024]